Frequently asked questions
Quick answers about mentors, booking, payment, and sessions.
Who are the mentors?
Current college students and recent grads who share practical, first-hand perspective on admissions, school fit, and campus life.
How long is a session?
Thirty minutes by default—enough for a focused conversation without calendar overload.
How does payment work?
Students pay by card through Stripe when requesting a session. The mentor receives the request after checkout and can confirm it from their dashboard.
Can I reschedule or cancel?
If something changes, contact support as soon as possible. We review reschedule and refund requests based on timing, mentor availability, and whether the session has already occurred.
Is this official advice from my target school or employer?
No. Mentors share personal experience, not institutional guidance. Always verify anything critical with official sources.
What if the mentor doesn’t show?
Contact support and we will review the session record. If the mentor missed a confirmed call, we will help reschedule or review refund options.